Angela MacDonald

Angela MacDonald

Angela became HMRC Director General for Customer Services in August 2017. She joined HMRC as Operational Excellence Director in February 2017, following four years at DWP leading 7,500 colleagues to drive customer-focused service delivery and transformation. Before joining the Civil Service in 2009, Angela worked in a number of leadership roles at Aviva plc, and brings 27 years of experience in operational leadership, relationship management and change to her current role. 

HMRC Operations
1 February 2020

Angela MacDonald writes about the transformation of the future of tax and the fundamental changes to HMRC’s operations