Inaccessible terrain

Anne Newbon looks at the government digital services for taxpayers and asks if enough is being done 

A new report ‘Digital services for taxpayers – effectiveness and engagement’, published by the Low Incomes Tax Reform Group (LITRG), highlights the difficulties faced by many of the population as a result of the government’s rapid move towards digitalisation.

Digitalisation does of course have the potential for enormous benefits and a growing number of people want and expect to be able to access services and information online. Indeed, the internet today is being used by 82% of UK adults, compared to only 35% in 2006.