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Love it or loathe it, HMRC’s use of the ‘customer’ word is here to stay. Naturally this brings with it the need to focus on customer service.

Working in the wealth management industry, I kept a keen eye on several Budget announcements that will have an impact on my clients and ATT members’ clients.

Hello to all readers of Tax Adviser.

Imagine the scenario: your client tells you about their fabulous holiday with their new partner. ‘It’s only been six months but it’s like I’ve known them for ever,’ they say.

The moment when I step up to the plate and become president of the ATT for the next year fast approaches.

Not the usual dilemma that students face but one encountered by the 2014 Young Tax Professional of the year.

Ask yourself the following question: if a request dropped into your email inbox asking you to rate your experience with HMRC, how would you score them out of 10?

On page 35 we feature the Bridge the Gap campaign, which was launched by CIOT president Chris Jones at the CTA address.

The announcement by George Osborne in his Budget speech on 18 March on the introduction of the new digital tax account has certainly set some hares running.

So, yet another Budget and another round of predictions and projections

The Chancellor has announced that the second Budget for 2015 will be on 8 July, not even four months from the