The advent of the new Agent Forum

The new Agent Forum is being tested at community.hmrc.gov.uk. CIOT’s Richard Wild and ATT’s Helen Thornley want you to try it out

How often when dealing with client affairs have you had to ask HMRC to correct something they had done, or found that their systems did not work as expected? What did you do about it? Write a strong letter of complaint, tell your professional body – or just accept it as part and parcel of your everyday working life? Do things have to be this way?