The in-house perspective

Tom Churton asks how tax departments can use technology to improve their processes and prepare for the future

Tax technology is increasingly seen as the answer for how tax departments can do more with less. It is also seen by governments as the best way to narrow the so-called ‘tax gap’ by eliminating avoidable errors (which are estimated to represent 30% of that gap in the UK). However, the term itself covers a wide range of issues, and given all the talk these days about big data, robotic process automation, artificial intelligence (AI), taxologists, etc., it is no surprise that in-house tax practitioners like me can feel confused.